The Hotel Metropole Monte-Carlo, owned by billionaire brothers Fadi and Majid Boustany, has been named Best Hotel Service in Monaco, Best Luxury Hotel in Monaco, Best Romantic Hotel in Monaco and Most Unique Guest Experience in the World at the 2020 Haute Grandeur Global Awards.
The hotel is known for adding a personalized spin on the luxury experience, from decorating a suite with family photos prior to check in to laying fresh grass on the 110-square-meter terrace of the penthouse Carré d’Or Suite to accommodate a guest’s beloved pooch.
“To be named as the Most Unique Guest Experience in the World demonstrates how the hotel and team have consistently created magical, exceptional and personalized guest experiences, GM Serge Ethuin, who spent 30 years with the Hilton Group, tells Forbes Monaco. “A luxury hotel does not sell a product, but provides wonderful and emotional experiences.”
For the Metropole Monte-Carlo this includes “Just for You”, a range of one-on-one experiences, from a Michelin-star Chef Academy to a Sleigh Ride Adventure in the Alps. However, hands down in the Only Possible in Monaco category is the $12,500 Golden Eye Experience, a tribute to the 1995 James Bond film shot partly in the Principality.
The annual Haute Grandeur Global Awards are based on feedback from guests of top luxury hotels, spas and restaurant brands and not by the number of votes by the general public or a panel of judges.
“Haute Grandeur Global Awards are recognized as a guaranteed golden stamp of excellence, with associated establishments perceived as the benchmark in the industry,” says founder and president Marinique de Wet.